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METHODOLOGY

Client Engagement Model:

Onsite

  • Details Client Meetings by SME and PM
  • Solution Assessment and Design
  • Process Consulting
  • Requirement Workshops
  • Sign-Offs
  • User Acceptance Testing
  • Training
  • Maintenance and Support

Offshore

  • Development and Configuration
  • Requirement Analysis
  • Documentation and User Stories
  • Preparation of Test Scripts
  • Functional, Integration, and Regression Testing
  • Enhancements, Change Requests, Defect Fixes
  • Patch Releases
  • Maintenance and Support

Hybrid

  • Initial Onsite travel by SME and PM to gather requirements, Design and obtain sign-offs
  • Development and testing from offshore
  • UAT, End User Training, and Go Live from Onsite
  • Documentation from offshore
  • Onsite change control board
  • Enhancements, change requests, defect fixes from offshore

Service Offerings:

Product Services

  • Environment Set up and Product Installation at the client site
  • Server and Database Administration, Client Administration
  • User Management, Security Permissions
  • Product Training to client IT, End Users and Administrators

Customizations

  • Requirement Workshops: Business Analysis, Requirement Definition
  • Design Reviews and Development QA
  • Development on client Test Servers
  • End User Training
  • Rollout into Production
  • Maintenance

Processes and Tools

  • Agile and Scrum
  • JIRA
  • Kanban
  • Configuration and Management

Resources

  • Domain Expertise in Healthcare and Life Sciences
  • Experience in product ownership and product management
  • Build and grow services engagement in life science and healthcare industry
  • Be ready for onsite travel